Performance Updater

Performance Updater updates the hearing aid's firmware to operate at a more advanced performance level, oftentimes making new features available, or upgrades and/or downgrades the product's tier based on the patient's desires. Firmware is the computer code residing in the hearing aid circuit that tells the hearing aid how to function. Whenever a hearing aid is connected and read or a live fitting session is in progress, if Inspire identifies that a newer firmware version and/or product tier upgrade and/or downgrade is available, a Performance Update radio button appears via Get Started or an alert displays to the right of Fitting on the Left Navigation Menu (firmware updates only). If a firmware update is available, it's highly recommended you update the hearing aid(s) to ensure optimal performance. If the firmware is not updated, either the Performance Update radio button or alert will continue to appear on the aforementioned screens until the hearing aid(s) is updated.

If binaural hearing aids contain different firmware versions that are incompatible, the hearing aids cannot be fit until the hearing aid with the lower firmware version is updated. In addition, if a firmware update was started but was not fully completed, the hearing aid cannot be fit until the update is completed successfully. If the update was originally started on the same PC, the update can be continued. If the update was originally started on a different PC, the update cannot be continued and Customer Service should be contacted for assistance.

Product UpdatesProduct Updates

1. Connect and select the desired hearing aid(s) to update or upgrade and/or downgrade via Get Started.

   Note:  With the exception of rechargeable, Evolv AI, Livio Edge AI, Livio AI, and Livio products, wireless hearing aids should be connected via a wired programmer (SpeedPort 2, USB Hi-Pro 2, or USB Hi-Pro) to preserve battery life.

2. Click on the Performance Update radio button and then click Start.

   Note:  This radio button is only available if a performance update and/or product tier upgrade and/or downgrade were identified. The hearing aid's current firmware version or product family and tier and serial number, and the new update version and details describing the update and/or features display, if applicable. If a performance update is available for a rechargeable product but the battery life is low or less than 25%, this radio button is disabled. The device must be recharged first in order to perform the update.

   Tip:  If a live fitting session is currently in progress and a performance update is available, an alert displays to the right of Fitting on the Left Navigation Menu. Point to and click Go to Performance Update.

   Tip:  From any Fitting or Advanced Tools screen, click Tools from the Menu Bar and click Performance Update to access. This feature is only available if a 900 MHz performance update and/or product tier upgrade and/or downgrade was identified.

   Note:  If a session is currently in progress that hasn't been saved, the Save Fitting screen displays. Click Yes to save the session, click No to not save the session, or click Cancel to cancel accessing Performance Update. If custom memories were adjusted during the session, this data will not be saved to the Thrive Hearing Control app if No is selected.

3. Click Firmware Update or Product Update and either important information regarding the performance update or product information displays.

   Note:  If two hearing aids were connected and both devices require firmware updates, both aids will be updated. Ear sides cannot be selected independently. If two hearing aids were connected but only one device requires a firmware update, only the one aid will be updated. For 2.4 GHz CROS/BiCROS devices, only the receiver will be updated.

   Note:  The Product Update button is only available if a product upgrade and/or downgrade is available for the connected hearing aid and the feature is supported based on Inspire's current configuration. For more information on Inspire's configuration, contact Customer Service.

   Note:  If both a Firmware Update and Product Update are available, only one update can be performed at a time. Once the first update is complete, the second update can be performed.

   Tip:  Click Close to cancel updating the firmware or product upgrade and/or downgrade.

   Note:  It's important to remove the hearing aid(s) from the patient's ear(s) prior to updating the firmware or upgrading or downgrading the product.

4. If Product Update was selected in step 3, select the desired product tier from the drop down list.

   Note:  If two hearing aids were connected and upgrades and/or downgrades are available for both devices, the product tier selected is automatically chosen for both aids if Apply Changes Binaurally is checked. If different product tiers are desired for each ear side, uncheck Apply Changes Binaurally and select the tier per ear side.

5. Click Update and a progress bar indicates the overall status of completion.

   Note:  If upgrading and/or downgrading a product tier, this button is only enabled if a new product tier was selected.

6. Click Finish once the update or product upgrade and/or downgrade is complete and the Get Started screen automatically displays.

   Note:  If Evolv AI, Livio Edge AI, Livio AI, Livio, Halo iQ, Halo 2, or Halo products were updated, the hearing aids may have to be unpaired from the iOS device and paired again.

   Note:  The hearing aid's Data Log was automatically reset as a result of this process.