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TeleHear

TeleHear allows you to make adjustments to your patient's Evolv AI, Livio Edge AI, Livio AI, and Livio hearing aid settings (global and memories, including custom memories created in the Thrive Hearing Control app), remotely via a live audio/video call. Once a remote communication link is established between you and the patient (see "Setting Up TeleHear for a Patient" below), the patient can request assistance. Either you can initiate the fitting via Inspire or the TeleHear Portal or the patient can request a live session via the Thrive Hearing Control app. TeleHear offers the patient convenience and reduces the number of the fine tuning appointments. This feature may not be available in all versions of Inspire.

 

Once TeleHear is set up, you can also adjust the custom memories your patient created via the Thrive Hearing Control app during a live fitting. See "Adjusting Custom Memories During a Live Fitting" below for more information.

 

Setting Up TeleHear for a PatientSetting Up TeleHear for a Patient

 

Before using TeleHear or adjusting custom memories during a live fitting, there are several components that must be set up first by you and your patient. Follow the steps below in the order listed.

 

Professional

  1. Verify TeleHear is enabled via Configuration Preferences.
  2. Make sure your PC has Internet access.
  3. Either set up your account in the TeleHear Portal or log in.
    Note:  The user logged in will be linked to the patient. However, any user can service the patient remotely or adjust their custom memories during a live fitting.
  4. Click Generate Code to generate a code via TeleHear Remote Services or Patient Tools.
    Note:  If Inspire was launched from within Noah 4.3 or higher or PatientBase, the code will be linked to the patient and Noah or PatientBase. This connection will automatically launch any remote programming fitting session for the patient via the TeleHear Portal. The code expires in three days and prints on the Device Guide.
    Tip:  If not in a fitting, click TeleHear Remote Services via the Tools menu to generate a code.
    Tip:  The 'TeleHear Remote Services Patient Consent' can be viewed and/or printed via the Help menu.

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Professional
 Portal and System Setup
Preparing for a TeleHear Appointment

 

Patient

  1. Make sure your hearing aid(s) are paired with the Thrive Hearing Control app.
  2. Either create an account in the Thrive Hearing Control app or sign in via Facebook or Google.
  3. Add a professional and enter the code in the Thrive Hearing Control app.
    Note:  If the code has expired, click Generate Code to generate a new code via TeleHear Remote Services or Patient Tools, or click TeleHear Remote Services via the Tools menu.

The patient is now ready to connect with you live, and you're ready to receive the request and/or adjust custom memories during a live fitting. If the patient needs assistance, see User Guide>Remote Programming in the Thrive Hearing Control app.

 

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Patient
Preparing for a TeleHear Appointment
TeleHear Requests

 

Adjusting Custom Memories During a Live FittingAdjusting Custom Memories During a Live Fitting

 

Custom memories created in the Thrive Hearing Control app for Evolv AI, Livio Edge AI, Livio AI, and Livio products can be adjusted during a live fitting if logged into the TeleHear Portal and the patient is enrolled. (If the patient hasn't added a professional and entered a code in the Thrive Hearing Control app, see "Setting Up TeleHear for a Patient" above for more information.) To adjust custom memories, select the desired memory from the ’Select Custom Memory’ drop down list and then click on the custom memory field. Most adjustments can be made, however, some features/controls may be disabled. When saving the session, adjustments to custom memories are only saved to the Thrive Hearing Control app and not Noah or PatientBase.

  1. Click Get Started.
  2. Click TeleHear Remote Services.
    Note:  If a patient has not been selected in Noah or PatientBase, click Patient Selection. If the patient is connected to TeleHear but not linked to Noah or PatientBase, click the hyperlink to link them in the TeleHear Portal if desired.
  3. Log in to the TeleHear Portal.
    Note:  Click Sign in with HIMSA SSO if you have a HIMSA SSO or Noah ES account.
    Tip:  Click Open Profile - TeleHear in Inspire or click on the Inspire Toolbar to launch the TeleHear Portal.
  4. Select the patient's record in Inspire or the TeleHear Portal.
  5. Click Start Remote Session in Inspire or Start Fitting in the TeleHear Portal.
    Note:  If 'Start Fitting' was selected in the TeleHear Portal and the patient was already 'in the waiting room', the TeleHear fitting session was automatically started. If the patient wasn't already 'in the waiting room', a message to start the session displays. Click OK to start the fitting or click Cancel to cancel.
  6. A 'Remote Programming' window opens to the right of Inspire showing a real time video of the patient (if turned on in the Thrive Hearing Control app) and you. To disable or enable your camera, click or respectively. To mute or unmute your microphone, click or respectively. To select a different audio or video source, click .
    Note:  If the patient's camera and/or microphone are turned off in the Thrive Hearing Control app, and/or displays in the window.
  7. Click on the specific memory to adjust, if applicable.
    Note:  Once the hearing aid(s) is connected in a live session, the hearing aid volume will reset to use gain and all user controls will be disabled.
    Note:  To adjust custom memories , select the desired memory from the ’Select Custom Memory’ drop down list and then click on the custom memory field.
  8. Make the requested adjustments via the appropriate Fitting screen.
    Note:  Only certain modifications can be made, therefore, some features/controls may be disabled.
  9. Click to sync the adjustments to the patient's hearing aid(s).
    Note:  Once the adjustments have been synced, the button changes to .
  10. Repeat steps 8-9 if additional adjustments are needed.
  11. Click to end the call.
    Note:  If the patient ends the call first, displays. Ending the call only closes the 'Remote Programming' window; the fitting session remains opens in Inspire. Additional adjustments can be made but cannot be synced to the aid(s); they can only be saved to Noah or PatientBase.
    Note:  If the call is not stopped after 90 minutes, Inspire automatically disconnects the session. Any adjustments not synced to the aid(s) can only be saved to Noah or PatientBase.
  12. Click on the Inspire Toolbar to save the changes to Noah or PatientBase if desired.
  13. Click Get Started to close the remote programming session.

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